FAQs
When will my order be shipped?
We strive to process orders as quickly as possible. Typically, it takes 1-3 days for production before your order is shipped. On average, you can expect a delivery time of 6-10 days. Tracking numbers will be available 3-5 days after shipping. If you haven't received a tracking number within 7 business days, please reach out to us at SereneSparkOfficial@gmail.com.
Can I return an order I'm not satisfied with?
We stand by the quality of our products. If you encounter any defects or damages, we offer a 100% money-back guarantee. You have 30 days from the receipt of your order to return it for a full refund. Remember, you'll need to cover the return shipping costs. Once we receive the returned product, we'll refund the total amount of your original purchase. Please ensure that you include your name and order number on any returned packages.
If your package is en route, you must wait for its arrival before initiating the return process.
Can I cancel my order?
You can cancel your order without any penalties! However, you must do so before it ships. If the order has already been dispatched, you can use our easy return system for a full refund.
I provided the wrong address. What should I do?
If you've given an incorrect address, simply reply to your order confirmation email to confirm the mistake. Once verified, email us at SereneSparkOfficial@gmail.com. If you notify us within 24 hours, we can correct the address. After 24 hours, no refunds can be provided for incorrect address submissions.
How long does shipping take?
Shipping durations vary since we dispatch orders from various fulfillment centers around the world. On average, shipping takes 5-15 business days, depending on your location.
What if my question hasn't been addressed here?
Of course! We're here to help. Send any inquiries to SereneSparkOfficial@gmail.com, and we'll gladly assist. To expedite your query, include your order number in the email and describe your issue clearly. We receive numerous emails daily, so this will ensure a prompt response.
We strive to process orders as quickly as possible. Typically, it takes 1-3 days for production before your order is shipped. On average, you can expect a delivery time of 6-10 days. Tracking numbers will be available 3-5 days after shipping. If you haven't received a tracking number within 7 business days, please reach out to us at SereneSparkOfficial@gmail.com.
Can I return an order I'm not satisfied with?
We stand by the quality of our products. If you encounter any defects or damages, we offer a 100% money-back guarantee. You have 30 days from the receipt of your order to return it for a full refund. Remember, you'll need to cover the return shipping costs. Once we receive the returned product, we'll refund the total amount of your original purchase. Please ensure that you include your name and order number on any returned packages.
If your package is en route, you must wait for its arrival before initiating the return process.
Can I cancel my order?
You can cancel your order without any penalties! However, you must do so before it ships. If the order has already been dispatched, you can use our easy return system for a full refund.
I provided the wrong address. What should I do?
If you've given an incorrect address, simply reply to your order confirmation email to confirm the mistake. Once verified, email us at SereneSparkOfficial@gmail.com. If you notify us within 24 hours, we can correct the address. After 24 hours, no refunds can be provided for incorrect address submissions.
How long does shipping take?
Shipping durations vary since we dispatch orders from various fulfillment centers around the world. On average, shipping takes 5-15 business days, depending on your location.
What if my question hasn't been addressed here?
Of course! We're here to help. Send any inquiries to SereneSparkOfficial@gmail.com, and we'll gladly assist. To expedite your query, include your order number in the email and describe your issue clearly. We receive numerous emails daily, so this will ensure a prompt response.